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February 06, 2021

We at DEMI+CO talk about customer service a lot and that is because it is at the top of our list as always. Customers for us are not just people that buy a product from our business, but they are an extension of our brand and our vision. They are people that recommend us to other people, they are people who come back to buy for themselves and gifts for others. They are as we like to call it part of our family.

We have always been extremely focused as a business on our brand and our ethos, integrity, honesty, transparency and warmth or what we pride ourselves on. If our customers feel like they have enjoyed shopping with us and have been happy with the entire process and the product then we have accomplished our mission.

We are lucky that our customers are very loyal, and we do go out of our way to ensure we look after them. Our customers tell us that they like that we are an independent brand, they like that we are a family business, and they support us more because we are smaller over larger and corporate competitors. In return we do thank our customers for shopping with us in as many ways as possible, through our website, our notes in our orders to emails and post purchases. We also pay attention to statistics and behaviour on website to ensure that we stay on top of requests, questions, feedback and reviews. That is one of the reasons we created this blog post so that you can see how important customers are to us and the requests we get and how we respond to them too, so we hope you enjoy reading!

 

Amara Silver Magnetic Bracelet

Our gorgeous Amara Silver Magnetic Bracelet is made up of a distinctive silver and gold circular pattern bejewelled with pink sapphire style stones. This magnificent magnetic therapy bracelet makes a perfect gift for any lady with a classic taste and style.

 ladies magnetic bracelet

Customer service statistics

Did you know that customers pay more and spend more for a better customer service experience! According to Forbes ‘86% of Buyers Will Pay More for Great Customer Experience and more than half of users won’t deal with a bad website.’ We here at DEMI+CO go to great lengths to ensure an easy to use website, with clear pictures, detailed descriptions and a fast site to enable quicker and safer transactions. Also, according to blog HubSpot ‘76% of customers expect companies to understand their needs’, which is true for us as we always respond very quickly to customer requests and emails and also ‘customers will spend 17% more for a good experience.’

 

Our customers say

“I ordered a gift for my husband although it was a lovely bracelet but it wasn’t the style that he liked. I asked could I exchange for a different one and the company couldn’t have been anymore helpful. They not only exchanged but didn’t charge me the difference in price.

These days customer service counts for a lot and I cannot fault this company.”

Tess Copper Bracelet. This copper bracelet with magnets provides an effortless accessory to pair with your favourite relaxed look. This copper bangle is minimal and sleek with a wide band and a slight groove in the centre adding a little bit of detail. This stunning, high shine makes this statement cuff simple and understated while still being a glamourous fashion statement piece.

“Product was lovely & does exactly what it is meant to do. Delivery was fast and the website was very easy to use and detailed. Product was exactly as described. I'm very happy with it and will definitely be back.”

 copper bracelet for women

Customer requests and customer activity

Below are just some of the requests, topics and activity we have noticed since starting DEMI+CO and which we have rapidly responded to.

 

Ladies magnetic bracelets

When we started DEMI+CO our first collection of magnetic bracelets were mostly for me, we had a couple of styles that we unisex friendly. That was until one day we noticed that we were getting a lot of searches for ladies or women and then magnetic bracelet ladies so realised after seeing this a few times that there was clearly a demand. We also received a couple of emails from people requesting best copper bangles that would be suitable for a female. Although we did have some that we could suggest that were unisex, we realised that we had to create a womens collection and since then we did and it has grown and has some of our biggest bestsellers.  

 

 Poppy Magnetic Bracelet. A very unique and stunning health bracelet this copper bangle has plenty of attention to detail and looks lovely on. The gold and silver diagonal stripes has a diamond pattern and a slight feel of glistening fish’s scales in the ocean ideal for those that want a subtle copper bangle with a bit of bling.

 womens arthritis bracelet

“Fantastic website with lovely products and the customer service is great. Highly recommended.”

 

Free Link adjusting service

We noticed that after selling some of our link bracelets we were getting a lot of requests from customers on how to alter the bracelets if they had either ordered a wrong size or had under or overestimated the size they needed for their wrist. So we started to tell customers to send back any magnetic or copper bracelets so that we could adjust them for them and we offered that as a free complimentary service which not only ensure happy customers but fantastic feedback and reviews too.

 

Amara Rose Magnetic Bracelet

Our Amara Rose Magnetic Bracelet is a unique and beautiful stainless steel bracelet. The elegant circular pattern is bejewelled with pretty pink sapphire stones and white diamante stones. This bracelet has all the benefits of magnetic therapy, while being a timeless edition to any sophisticated ladies’ jewellery collection.

ladies diamante bracelet

“So far so good. Will add more after received item. Arrived today. Great quality. Would recommend.”

 

Link removal tools

Some customers asked if they could also adjust some of their copper bracelets and magnetic bracelets themselves, so we offered a free link removal tool with some of our link bracelets for free. We also ensured that we put a step by step instructions on how to use the tool and how to add and omit links so that our customers are well informed before making any adjustments.

 

Kirsty Magnetic Bracelet. You can really wear the rainbow with this colourful, stylish healing bracelet this copper bangle combines a silver, gold and copper stripe making this a fun and  fun  and extremely versatile copper bracelet with magnets. This energy bracelet really does go with anything, it not only sets off an outfit nicely but would make a great gift.

copper bangle

“Sooo this is the 3rd purchase I have made, I can’t rate this store enough, I’m glad I came across this gem! Highly rate the magnetic bracelets and am looking forward to receiving my first necklace, items arrive in a lovely gift box and the customer service is A*.”

 

More discounts

We do also get asked a lot of the time about discounts and although its not something we do all the time as we believe our products offer excellent value for money and we believe in the strong quality of our materials and products. We do from time to time create codes, we have a special code for NHS workers with blue light discount card, as well as seasonal codes so do keep a look and feel free to ask too.

 

Add more link bracelets to womens collection

When we started the ladies magnetic collection we had a handful of bracelets to start the collection and that for us did so well. We then got emails from customers asking for more variety in terms of colours and embellishment which is when we decided that it was time to increase the collection of copper bangles that we had. So we listened to our customers and we added a variety of cooper, magnetic, silver finished ones, gold coloured, stainless steel and titanium link bracelets for women.

 

Heaven silver and gold magnetic bracelet

One of our most popular copper magnetic bracelet, this bestselling arthritis bracelet is a great all-rounder and this magnetic bracelet for women really does blend style with health benefits. Gold rectangular links are surrounded by silver links and extra texture on the gold links adds further attention to detail. 

ladies magnetic bracelet

Molly bio magnetic bracelet

This unique four striped magnetic bracelet is very original and elegant. Made from copper with a silver a gold coated finish, this slick and very chic magnetic bracelet for women oozes style and class whilst also giving you added health benefits. 

 ladies copper bangle

Add more copper bangles to womens collection

Our copper bracelets for women have always been a popular collection and very recently we saw search trends on our website for ladies copper bangle. At the time we had some copper bangles specifically for women but most of them were unisex and then we had link ones. At that point we realised that increases the copper bangles to include more feminine designs and touches could work and we did and it worked. Our ladies copper bangles sold so well over Christmas as they are adjustable manually they make excellent gifts as they can mould to any wrist incredibly easily. This ensured lots of positive feedback from customers and glowing reviews. Copper bangles in silver finishes, gold finishes and copper finishes too get the best reviews on our website and on Trustpilot!

 

Elodie magnetic bracelet

Consisting of a narrow copper band with a silver finish that is strong and polished and a very subtle twist pattern that makes this womens magnetic bracelet feminine and chic. Not forgetting to mention the health benefits that are included with the full strength magnets that are used in this therapeutic energy bracelet.

 copper bracelet with magnets

 

Sage silver and gold

Elegantly shaped leaf designs on this glamorous ladies magnetic bracelet is the inspiration behind the name of this health bracelet. The naturally feminine shape of the links and the glam gold touches on this arthritis bracelet makes it look truly divine. This magnetic bracelet for women can be adjusted with its links and has a strong fold over clasp to keep this magnetic bracelet secure.

gold magnetic bracelet

“Very pleased with my purchase. Bracelet fits perfectly and very good quality, and service from yourselves.”

 

 

We hope you enjoyed reading about our customer requests and customer feedback in this blog. I hope that you can see how important customers are to us here at DEMI+CO. Customers are an extension of our brand and ethos and we really believe that if our customers are happy then we are doing everything right.

Our ladies copper bangle and ladies magnetic bracelets are the focus on this article but we also receive a lot of feedback on our mens range and womens earrings range too! We may just have to save all that information for a future blog as there is so much detail to go in to there. Our ladies magnetic bracelet range is very extensive, there is a style to suit every age, taste and budget. Whether it is a minimal bracelet, an elegant one, a classic one, a statement piece or just a super shiny one we have it! All our magnetic bracelets are made with quality copper, stainless steel and magnetic titanium bracelets and all have super strength high quality magnets ensuring you reap the most benefit from each bracelet.

One thing is for sure is that for us we are always learning and we always continue to welcome customer feedback on an ongoing basis. The climate for all of us is always changing and we believe in adapting as people and as a brand with the constant health, financial and economical changes that are constantly happening. That is why if you feel there is something you would like to request or something that we should add then please do get in touch we are always happy to hear from fans and customers about our brand and products.

 

“High Quality Excellent Service Great Follow Up”

 

 

 

 

 

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