These are the terms and conditions which apply to your purchase of jewellery, accessories and other goods (“goods”) from the Demi + Co website, www.demiandco.com (the “website”).
The website and goods are provided by Clip Creative Limited TA Demi + Co, a company registered in England under number 0748773 with a registered office at 99a High Road, Beeston, Nottingham, NG9 2LH (“we”, “us”, “our” “the Company”). When we refer to “you” and “your” we mean the user of the website and purchaser of goods.
These terms and conditions form a legally binding contract between us and you. Your acceptance of the terms and conditions is given when you purchase goods from us. You should read these terms and conditions carefully before buying anything from this website.
We reserve the right to change the terms and conditions under which the website and the goods are provided. Any such change in terms and conditions will be effective to all new orders once included in the text of these terms and conditions and published on the website. You should check the terms and conditions posted on the website periodically to ensure that you are aware of and comply with the current version.
If you have any questions about the terms and conditions, the goods or the website please email us at firstname.lastname@example.org
INFORMATION ABOUT THE WEBSITE AND THE GOODS
This part sets out some terms about information on the website, descriptions of goods and how you use the website.
Separate notices and disclaimers apply to your use of the website. By placing your order with us, you are implicitly accepting these terms and conditions and also agree to the notices and disclaimers.
We try to make sure that all information on the website, including descriptions of our goods, and listed prices, are accurate and correct at all times. However, mistakes do happen. We will try to resolve all information errors on the website as soon as reasonably possible, and if we believe that such an error has affected your purchase of goods we will try to let you know. As we take these steps to ensure accuracy we will not be liable to you for any accidental errors on the website.
Orders are subject to acceptance by the Company and to availability of the goods, and will be invoiced at prices set out in our website at the time of purchase.
All prices shown on our website are excluding VAT (we do not charge VAT) and in GBP (£). We welcome purchases from overseas but all orders are charged in GBP, any transaction fees that are added by your card company are not our responsibility.
If you are purchasing goods from outside the UK, currency fluctuations and credit card charges may affect the amount billed on your credit card.
We cannot be held responsible for typographical errors on this site, including but not limited to those including price. We reserve the right to change our terms and conditions and/or product and price information without any notice being given.
We may from time to time offer promotional discount codes (these would be supplied directly from us), which may apply to any, or certain, specified items on the website. Such codes may only be applied to purchases of full-price items and cannot be used in conjunction with any other offer, sale or discounts.
Making a purchase
When you purchase an item from us, you will receive an email confirming receipt of your order and a unique order number. When your item has been posted, you will receive an email confirming your purchase has been dispatched. You will normally receive a confirmation of postage email within one to two working days of your order being received and processed. In the unlikely event that the postage of your item is delayed, we will contact you to inform you of the date on which you can expect delivery. Unless your purchase coincides with a break in supply, orders will not take more than two working days to be dispatched. Most orders are dispatched on the same or next working day. Orders placed at the weekend will normally be posted on the next working day. If you have any special requirements for postage, please contact us at the time of your order and we will be happy to try and meet these requirements.
We make every effort to package your items attractively, safely and securely. It is important that you retain any packaging if you want to make a return.
All items within the UK ordered online will be posted by Royal Mail and may or may not require a signature. With regard to international deliveries, any additional charges that may be incurred for customs clearance must be borne by you.
If your order is late, please contact us. We can only refund non-deliveries when the parcel is officially classified as lost by the Royal Mail. This is 15 working days after the date of delivery. Whilst the package is in transit we are not obliged to give you a refund or replacement. We will always try our best to make sure you get your items on time.
Please note that in some countries there is no street address delivery. Instead, please use a PO Boxes address at various post office locations or to business addresses for delivery to an employee if applicable. Please check your country status here: https://www.royalmail.com/sending/international/country-guides
Further information about shipping can be found here: https://www.demiandco.com/pages/shipping
If you input any of your address or contact details incorrectly the customer can edit this within the first hour of placing an order. Once dispatched the name and address details can not be changed.
DEMI+CO do not take responsibility for any address errors the customer makes and will not be able to process a refund if the customer does not receive their order due to this reason.
We only work with designers which produce the highest standard of jewellery and accessories. We take great care to accurately describe and photograph each item, but the colour, finish and shape of unique handmade items made from natural materials may differ from one item to another.
We want you to purchase from our website with confidence and in the unlikely event that you are not satisfied with your purchase, please get in touch with us and we'll see what we can do.
We have 2 return policies
1. GENERAL RETURNS
We accept returns and offer refunds if it has been 30 days or less since the purchase was made. Earrings are non returnable or refundable due to hygiene reasons. All return postage cost will be made by the customer by Royal Mail Signed For service. We do not accept refunds or returns from international customers. Once your parcel is with us and from point of inspection it can take up to 10 working days for us to process your refund. Once your refund has been processed it can take up 7 to 10 working days for you to receive your refund depending on your bank provider.
We do not accept perfume damaged returns. Click here to find out how to care for your jewellery
If you change your mind about your purchase or the item is no longer suitable, we’ll be more than happy to exchange it for something you love. If the item you want to exchange for is less expensive than the original item, we will refund the difference to your chosen method of payment. If the item you want to exchange is for more than the original item, one of the Customer Care team will contact you to take an additional payment.
If your item is outside the 30 day return policy and or is faulty and outside the 30 day return policy please email our customer service department on email@example.com Once you send your item back to us it will be assessed and then a repair or replacement will be arranged. We will then contact you on an estimate for the repair cost or send the item back to you without repair depending on your choice. Lost and misplaced items are not covered by our returns/refund policy. Refunds cannot be processed without evidence of the fault e.g. return the product back to us to examine.
If you received a free gift and wish to return your item, you will also be required to return the free gift.
In the rare and unlikely event that you receive a damaged or faulty item, please email us on firstname.lastname@example.org with images of the faulty product.
Faulty items will only be accepted if the goods are delivered to the customer damaged. Please note all items are carefully inspected by hand before shipping. All items returned as faulty will be inspected, and any item displaying damage deemed to be deliberate, perfume and chemical damage, or a result of wear and tear will not be accepted as faulty.
Where possible, items will be replaced on request but only where such items are deemed faulty and depending on stock availability. Only regular priced items may be refunded, unfortunately sale items cannot be refunded. We only replace items if they are defective or damaged. If the item was marked as a gift when purchased and shipped directly to you, then you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be e-mailed to you.
2. GOLD AND STERLING SILVER JEWELLERY (PLATED AND SOLID)
Our policy is not to credit returned items unless the item in question is faulty. To ensure the highest quality levels all products are inspected and photographs taken before shipping out to customers. Any discrepancies or defects should be reported and returned to us within 7 days via recorded delivery. We do ask that any returns are sent to us with a copy of the original Invoice or email order confirmation. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Refunds will not be issued if a stone has been dislodged from the item.Upon receipt of the item our silversmiths will verify the fault for manufacturing or intended damage. Any item displaying damage deemed to be a result of wear and tear will not be accepted as faulty. If approved for a refund, a full refund/credit will be issued to the original method of payment if there has been a manufacturing fault.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. We only replace items if they are defective or damaged. If the item was marked as a gift when purchased and shipped directly to you, then you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be e-mailed to you.
Please note that due to health and safety reasons all earrings and body jewellery that have been worn cannot be returned for hygiene reasons.
We do not accept perfume damaged returns. Click here to find out how to care for your jewellery
Please return all items to:
Bridgford Business Centre
29 Bridgford Road
It can take up to 10 days for your return to reach us and be processed.
Please note that if you are pregnant, have a heart condition and or wear a pacemaker to NOT wear any magnetic jewellery. If you are suffering from any ailments please consult your G.P or medical professional as we do not make any medical claims with any of our products. Medical conditions and symptoms can differ from each person, we can’t guarantee any cures and we do NOT offer a money back guarantee if a medical condition is not cured or improved in anyway. If you do suffer from any medical conditions please consult your doctor, GP or health professional first. Loose or small magnets are also dangerous for little children so please be aware of this and keep out of their reach.
We at DEMI+CO go to great lengths of selecting and working with the manufactures to ensure we only include quality and bespoke solid copper products and high quality high strength magnets that not only stand the test of time and look good but products that our customers can reap health benefits from. We also test our copper bracelet and copper rings out ourselves to make sure that they last and are life proof. Majority of our copper and magnetic bracelets are also laser engraved with our designer ALPHA mens logo as a mark of designer quality and exclusivity.
We understand that your want to shop securely and with confidence. It therefore uses an online secure payment service provider to process your card payment. This provider uses state-of-the-art internet solutions to ensure that the personal and sensitive data you provide when making a purchase from us is not compromised.
Use of our website
All use of our website must be lawful and not injurious to any third party. You must not copy the content or images contained within our web pages for commercial purposes without the written consent of Demi + Co. You must also not use our website in any way that undermines the credibility of Demi + Co.
Our returns policy is in addition to your statutory rights and nothing within these terms and conditions affects your statutory rights.
Standard terms for competitions
Intellectual property rights and data protection
Governing law and jurisdiction
Last updated: July 2020
Lost/ Stolen/ Damaged
Crediting a DEMI+CO gift card
Governing Law and jurisdiction
Our designs must not be used for resale, merchandise, content or digital templates, production or commercial purposes. All rights reserved. Be aware that any copying, duplicating, or use of the contents or information is prohibited. The contents, graphical elements and intellectual property are protected by the Copyright, Designs and Patents Act 1988. Any infringement of copyright will result in legal action. CLIP Creative Ltd (Reg No. 07487736) Copyright 2020©.