You decide which product you would like to buy and click the ‘add to basket’ button. You can do the same for any or all of the items that you wish to purchase, once you have finished purchasing you click on the basket icon and you can see all the items listed in your basket. At this stage you can add, edit quantity and delete items at your will.
Once you are happy with your items you can click proceed to checkout and our step by step system will guide you through the payment and delivery options. Your order will be then safely purchased through our secure payment systems. We accept all major Credit and Debit cards.
No you can check out as a guest; however we do recommend you set up an account so that you can track your order and leave feedback. You can also easily and safely shop again knowing that your details have been saved securely.
To create an account click on ‘Sign In or Register’ option at the top of the page and you will be able to sign in as a returning customer or register for a new customer account. You will need to give a few details such as an email address and create a password.
On the ‘Sign In’ page, choose the ‘Forgotten password?’ option and request a reminder by providing your email address. Remember to check your junk mail if this doesn’t appear in your inbox within 5 minutes.
Before you checkout you can change your delivery address please change this as you checkout as a guest or log in to your account and you can change it then.
You can not change your address after an order has been placed; the delivery will be made to the existing address that was provided before the order was placed.
If an item cannot be posted at the address provided and is not collected from the Post Office, it will eventually be returned to sender whereby we can refund the items or get them sent back out to you at the correct address. Please take care to ensure all delivery details are up to date in PayPal to avoid delivery issues.
Standard delivery – This is second class royal mail which takes 4 to 5 days to deliver, it is free to mainland UK. Royal Mail 1st Class 2 to 3 days. No signature is needed for Standard Delivery. Royal Mail may leave your parcel in a safe place or with a neighbour. This depends on the agreement you have with them. Please look for a calling card advising where the parcel has been left.
Recorded delivery Signed For - 2nd Class 2 to 3 days or 1st Class next day both proof of delivery (added extra option) - A signature is needed for your Recorded Delivery. This can be done by anyone at your delivery address – it doesn’t have to be you. If there’s nobody in, Royal Mail will leave a card with instructions on where to collect your parcel or how the parcel can be re-delivered.
We do not currently offer a click and collect service.
All orders are posted within 24 hours of payment except on weekends, orders purchased after 2pm Friday will be posted on the Monday. There is no postal service on Weekends & Bank Holidays so expect a slight delay.
We accept all returns and offer refunds if it has been 30 days or less since the purchase was made. Earrings are non returnable or refundable due to hygiene reasons. All return postage cost will be made by the customer. We do not accept refunds or returns from international customers. Once your parcel is with us, your refund request will be processed within five working days.
If you change your mind about your purchase or the item is no longer suitable, we’ll be more than happy to exchange it for something you love. If the item you want to exchange for is less expensive than the original item, we will refund the difference to your chosen method of payment. If the item you want to exchange is for more than the original item, one of the Customer Care team will contact you to take an additional payment.
If your item is outside the 30 day return policy and or is faulty and outside the 30 day return policy please email our customer service department on firstname.lastname@example.org Once you send your item back to us it will be assessed and then a repair or replacement will be arranged. We will then contact you on an estimate for the repair cost or send the item back to you without repair depending on your choice.
If you received a free gift and wish to return your item, you will also be required to return the free gift.
If you’ve received something as a gift but it’s not very you, please send it back with proof of purchase. If you have no proof of purchase then please contact our customer care team.
If you wish to purchase multiple quantities of the same items for party/wedding favours then we can happily arrange a discount. Please email us at email@example.com
Select a ring which you own that properly fits the intended finger. Measure the inside diameter of the ring. If the ring falls between two sizes then we suggest buying the larger size
If you’re based within the EU, your duties and taxes are covered by Demi + Co. However if you are placing an order outside of the UK or EU, you may be asked to pay extra in addition to your shipping fees to cover the costs.
There are a variety of items to choose from on our website, why not have a look at our selection of gift options here. You can also read up on our gift guide here.
On our website is the best place to purchase the item seen on social media. If for any reason you can not find the item please email us on firstname.lastname@example.org
Please contact our team by calling or emailing. Telephone calls and emails will be answered during our office hours Monday to Friday, 9.30 am-5.30pm.
We may be able to cancel your order but we ask this to be done by telephone and within an hour of placing your order. If it is too late for us to cancel your order, you can return your order.
As soon as an order is placed, you should also receive a confirmation email. If you are worried your order has not gone through but payment has been taken, please email us and we can look into this for you.
Yes if you email us we can find out and let you know if an item is be restocked.
Please contact the customer service team with all your order details.
On some very rare occasion an item may be displayed on the website as in stock but it may have been out of stock by the time our team has gone to pick your order, this is a rare event and does not happen often.
If this does happen we will hold on to your order until the item is back in stock, or offer you a full refund on the item. We will do our best to keep you updated on the situation.
Promotion codes and discounts can not be used in conjunction with any other offers and do not apply to sale items.
Please double check that the code you are entering is being entered in correctly, also please be sure to read the fine print as some codes are only valid for certain collections and items. Please also be aware that promotional codes found on third party websites may also not be valid.