Downloads are available once your payment is confirmed. If you paid with PayPal or a credit card on DEMI+CO.com, confirmation might take a few minutes.
We’ll also send you a download notification email separate from any transaction notification emails you receive from Etsy and/or PayPal.
If you're unsure if you've purchased a Digital Item, you can always go back to the listing page. If it is a digital download, you should see an **DIGITAL FILE DOWNLOAD ONLY** line of text.
Q. I purchased a digital item, but I don't have an DEMI+CO account.
If you checked out as a guest, you'll find a link to download your purchase in the receipt email or a separate Downloads email that was sent to you after purchase.
Q. I can’t seem to find my download notification email.
First, check your spam or junk inbox. If you use Gmail, also check your Social and Promotions tabs. If it’s not there, add email@example.com to your address book or safe list.
Q. I’m having trouble downloading my files.
If nothing happens when you click the download links, it’s possible that there’s an issue with your web browser. Please disable any non-standard add-ons or toolbars that you’ve installed and try again.
If your computer states that the file has been corrupted, delete the file and try downloading it again. If you still can't open the file, please contact us at https://www.demiandco.com/pages/contact-us
If your computer is unable to open the file, it’s possible that you’re missing the programme required to open the file type. JPEG files can be opened by using your Windows or Mac operating system preview function. PDF files can be opened using a Acrobat Reader which is free to download from here: https://get2.adobe.com/uk/reader/
Legal bit: Our designs must not be used for resale, merchandise, content or digital templates, production or commercial purposes. All rights reserved. Be aware that any copying, duplicating, or use of the contents or information is prohibited. The contents, graphical elements and intellectual property are protected by the Copyright, Designs and Patents Act 1988. Any infringement of copyright will result in legal action. CLIP Creative Ltd (Reg No. 07487736) Copyright 2020©.
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